General Terms
& Conditions
1. Identification of the seller
These General Terms and Conditions govern purchases made through the website www.playcare.es (hereinafter, the “Website”).
The seller is:
PLAY, S.A.
Tax ID No.: A-08209538
Registered address: Pol. Ind. Riera de Caldes, Ronda Boada Vell, 6, 08184 Palau-solità i Plegamans, Barcelona, Spain.
Customer service email: informacion@play.es
2. Purpose and scope
These terms and conditions apply to purchases completed directly through the Website. Purchases made in stores, through distributors or on third-party websites shall be subject to the terms and conditions of the relevant seller.
The Website sells mobility-related products, including walkers, wheelchairs, scooters and accessories. The available range shall be that published at any given time.
3. Capacity to contract and acceptance
To make a purchase, the user must be at least 18 years old and have sufficient legal capacity to enter into a contract.
By placing an order, the user declares that the information provided is true, complete and up to date, and that they have read and accepted these General Terms and Conditions.
4. Product information
The features, images, dimensions, colours, variants, instructions and other information relating to each product are shown on the corresponding product page.
For all product-specific information—including features, dimensions, variants, contents, availability and estimated delivery time—the information published on the relevant product page shall prevail over any general or different information appearing elsewhere on the Website. The applicable information shall be that displayed on the product page when the order is placed and reflected in the purchase summary or order confirmation.
The user must review the product page and, where available, its user manual before use, observing the stated warnings, assembly, maintenance and usage instructions, and maximum weight.
Photographs and colours are for guidance only and may vary slightly depending on the screen used, without affecting the essential characteristics of the product.
5. Availability
All orders are subject to product availability.
The availability shown on the product page shall be the applicable reference at the time it is viewed, without prejudice to any change that may occur before the order is confirmed.
If a product is unavailable after an order has been placed, PLAY, S.A. shall inform the purchaser and refund any amounts paid for that product.
6. Purchase process
The user shall select the product and, where applicable, the available options, add it to the basket, provide the information required to process the order, review the purchase summary and choose one of the enabled payment methods.
Before confirming the order, the user may review and correct the information entered. The total price, taxes and applicable shipping costs shall be displayed before the user confirms the order and assumes the obligation to pay.
After the order has been completed, PLAY, S.A. shall send a confirmation by email.
7. Registration and user account
The Website allows users to register an account in order to access the available features. The user shall be responsible for keeping their credentials confidential and for reporting any unauthorised use.
Whether it is necessary to log in or register in order to complete a purchase shall depend on the options enabled during the purchase process.
8. Prices and taxes
Prices are shown in euros. Before the purchase is confirmed, the final order summary shall indicate the price of the products, the applicable taxes and any additional charges.
If an obvious pricing error is detected, PLAY, S.A. shall inform the user. The user may confirm the purchase at the correct price or cancel the order and receive a refund of any amount paid.
9. Payment methods
The available payment methods shall be those enabled during the purchase process.
The order may be cancelled if payment is not authorised or cannot be properly verified.
10. Shipping
The available delivery destinations, shipping options, costs, promotions and methods shall be those displayed, as applicable, on the product page and during checkout.
The estimated delivery time shall be the one shown on each product page. In the event of any discrepancy between the product page and a general delivery time published elsewhere on the Website, the specific information shown on the product page shall prevail.
For the specific order, the price, taxes, shipping costs and other amounts shown in the final summary before the purchase is confirmed shall prevail.
If an order contains several products with different delivery times, the longest delivery time shall apply unless the purchaser is expressly informed that separate deliveries will be made.
The applicable estimated delivery time must be displayed before the user confirms the purchase and shall be included in the order confirmation.
Unless another period is expressly agreed, the products shall be delivered without undue delay and no later than thirty calendar days after the contract is concluded.
Orders shall be sent to the address provided by the purchaser. The user must ensure that the address is complete and correct.
For security reasons, deliveries shall not be made to PO boxes or military bases, or where the recipient and their address cannot be identified.
The purchaser may request information about the status of their order by writing to informacion@play.es.
11. Delivery problems
If the order has not been received within the stated period, the purchaser must contact PLAY, S.A. at informacion@play.es, quoting the order number.
Upon receipt of the order, the purchaser must check that it corresponds to what was ordered and report any issue as soon as possible.
12. Transfer of risk
The risk of loss of or damage to the product shall pass to the consumer when the consumer, or a third party designated by the consumer other than the carrier, takes physical possession of the product.
13. Right of withdrawal
In accordance with the policy published on the Website, the consumer has fifteen calendar days from receipt of the product to communicate their decision to withdraw from the purchase, without having to provide any reason.
To exercise the right of withdrawal, the consumer must send an unequivocal statement to:
PLAY, S.A. – After-Sales Department
Pol. Ind. Riera de Caldes, Ronda Boada Vell, 6
08184 Palau-solità i Plegamans, Barcelona, Spain.
Email: informacion@play.es
The consumer may use the form included at the end of these terms and conditions, although this is not mandatory.
14. Returns and refunds following withdrawal
After communicating the withdrawal, the consumer must return the product without undue delay and, in any event, no later than fourteen calendar days thereafter.
The consumer shall bear the direct costs of returning the product. Returns sent with postage due shall not be accepted.
It is recommended that the product be returned properly protected, with its accessories, instructions and, where possible, its original packaging. The absence of the original packaging shall not in itself result in the loss of the right of withdrawal, although it may be taken into account if it has caused a reduction in value.
PLAY, S.A. shall refund the payments received, including the cost of the least expensive standard delivery method offered, without undue delay and, in any event, no later than fourteen calendar days after being informed of the withdrawal.
The refund shall be made using the same means of payment used for the purchase, unless expressly agreed otherwise. PLAY, S.A. may withhold the refund until it has received the product or until the consumer provides proof that it has been returned, whichever occurs first.
The consumer shall be liable only for any reduction in value resulting from handling other than that necessary to establish the nature, characteristics and functioning of the product.
15. Exceptions to the right of withdrawal
The right of withdrawal shall not apply in the cases provided for by law. Where an exception applies to a specific product, the consumer shall be informed before making the purchase.
16. Incorrect, damaged or defective product
If the purchaser receives an incorrect, damaged or defective product, they must contact PLAY, S.A. as soon as possible at informacion@play.es, stating the order number, describing the issue and, where useful, providing photographs.
The Website requests that such issues be reported within thirty days of receipt. This reporting period does not limit the rights or time limits associated with the statutory guarantee.
Where the issue is attributable to an error, damage or lack of conformity of the product, PLAY, S.A. shall bear the necessary return costs and apply the appropriate remedy in accordance with the applicable regulations.
17. Statutory guarantee
PLAY, S.A. shall be liable for any lack of conformity of the goods that becomes apparent within three years after delivery, in accordance with the applicable regulations.
The statutory guarantee does not cover damage caused exclusively by use contrary to the instructions, overloading, improper handling, unauthorised modifications or lack of maintenance, where such circumstances are the cause of the issue.
18. Customer service and after-sales service
Enquiries regarding orders, products, returns, spare parts or after-sales service may be sent to informacion@play.es or submitted using the forms provided on the Website.
19. Data protection and cookies
The processing of personal data is governed by the Privacy Policy. Enquiries regarding data protection may be sent to protecciondedatos@play.es.
The use of cookies and similar technologies is governed by the Cookie Policy.
Acceptance of these terms and conditions does not in itself imply consent to receive marketing communications.
20. Intellectual and industrial property
The contents of the Website, including texts, images, designs, trademarks, logos and manuals, are protected by intellectual and industrial property laws.
The user may consult them for personal use, but may not reproduce, modify, distribute or commercially exploit them without authorisation.
21. Governing law and jurisdiction
These terms and conditions shall be governed by Spanish law, without prejudice to any mandatory consumer protection rules that may apply.
Disputes shall be submitted to the competent courts and tribunals in accordance with the applicable regulations. Where the purchaser is a consumer, the territorial jurisdiction legally applicable to them shall be respected.
22. Amendment of the terms and conditions
The version applicable to each purchase shall be the version published and accepted at the time the order is placed.
MODEL WITHDRAWAL FORM
Complete and return this form only if you wish to withdraw from the contract.
For the attention of PLAY, S.A. – After-Sales Department
Pol. Ind. Riera de Caldes, Ronda Boada Vell, 6
08184 Palau-solità i Plegamans, Barcelona, Spain.
Email: informacion@play.es
I hereby give notice that I withdraw from my contract of sale for the following product or products:
Product(s): ______________________________________________
Order number: ____________________________________________
Ordered on / received on: _________________________________
Name of consumer: ________________________________________
Address of consumer: _____________________________________
Signature of consumer (only if this form is submitted on paper): ____________
Date: ____________________________________________________
