Privacy Policy
This Privacy Policy provides information about the processing of personal data carried out by PLAY, S.A. through the website www.playcare.es, hereinafter the “Website”.
Accessing and browsing the Website do not, by themselves, imply consent to the processing of personal data. Where processing requires the user’s consent, such consent will be requested specifically and on an informed basis.
1. Data controller
Controller: PLAY, S.A.
Tax ID (CIF): A-08209538
Registered address: Pol. Ind. Riera de Caldes, Ronda Boada Vell, 6, 08184 Palau-solità i Plegamans, Barcelona, Spain
Data protection email: protecciondedatos@play.es
2. Personal data processed
PLAY, S.A. may process personal data provided directly by the user through the contact form, during the purchase process or through communications with customer service and after-sales service.
The contact form may request the following data:
- First name.
- Surname.
- Email address.
- Telephone number, on an optional basis.
- Town or city.
- Postcode.
- Country.
- Contents of the message or enquiry.
When the user makes a purchase, PLAY, S.A. will process the data provided during the purchase process that are necessary to handle the order, manage payment, arrange delivery, issue the corresponding documentation and provide customer and after-sales service.
PLAY, S.A. may also process data voluntarily included by the user in messages and communications.
The user must not provide, through free-text fields, personal data relating to third parties, identity documents, medical information or any other data that are not necessary to deal with the enquiry.
3. Purposes and legal bases for processing
3.1. Contact form
Purpose: to receive, manage and respond to enquiries, requests for information, questions or requests submitted by the user.
Legal basis:
- Taking pre-contractual steps at the user’s request, where the enquiry concerns a possible purchase, product or service.
- The consent given by the user when voluntarily submitting an enquiry, where it is not related to a possible contract.
Submitting the contact form does not, by itself, authorise PLAY, S.A. to send commercial communications.
3.2. Management of purchases and orders
Purpose: to process the purchase, manage the order and payment, prepare and carry out delivery, send communications relating to the order and deal with requests connected with the purchase.
Legal basis: performance of the sales contract and taking pre-contractual steps at the buyer’s request.
3.3. Invoicing and legal obligations
Purpose: to issue and retain invoices, record transactions and comply with applicable tax, accounting, commercial, consumer-protection and other legal obligations.
Legal basis: compliance with the legal obligations applicable to PLAY, S.A.
3.4. Shipping and deliveries
Purpose: to manage the preparation, dispatch, transport, tracking and delivery of orders.
Legal basis: performance of the sales contract.
3.5. Returns, withdrawal, incidents and warranty
Purpose: to manage returns, withdrawal requests, incorrect products, damage, defects, lack of conformity, repairs, replacements, refunds and enquiries relating to the legal warranty or after-sales service.
Legal basis: performance of the sales contract and compliance with applicable consumer-protection and warranty obligations.
3.6. Complaints and defence of rights
Purpose: to deal with complaints and to bring, exercise or defend administrative, out-of-court or legal claims.
Legal basis: compliance with legal obligations and PLAY, S.A.’s legitimate interest in defending its rights and interests.
4. Mandatory nature of the data
Fields identified as mandatory in the forms must be completed so that PLAY, S.A. can deal with the request or provide the corresponding service.
If the user does not provide the mandatory data or provides incomplete information, PLAY, S.A. may not have the information required to respond properly to the enquiry or process the order.
The telephone number requested in the contact form is optional.
5. Accuracy of the data
The user must provide truthful, accurate, complete and up-to-date data.
If any of the data provided change, the user must notify PLAY, S.A. so that the data can be kept properly updated.
PLAY, S.A. may request the correction or updating of data where necessary to deal with an enquiry, process an order or make a delivery.
6. Data retention
Personal data will be retained for the time necessary to fulfil the purpose for which they were collected.
In particular:
- Data relating to enquiries will be retained for the time necessary to manage and answer them.
- Data relating to purchases and orders will be retained for the time necessary to perform the contract and provide the requested service.
- Data relating to returns, incidents, repairs and warranties will be retained for the time necessary to manage the request and address any liabilities arising from it.
- Invoices and other documents of tax, accounting or commercial relevance will be retained for the periods established by applicable law.
Once the main purpose has ended, the data may be retained in blocked form for the limitation periods applicable to legal obligations and liabilities. Once those periods have expired, the data will be deleted or anonymised.
7. Recipients of the data
Personal data may be disclosed or made accessible, only where necessary to fulfil the stated purposes, to the following categories of recipients:
- Transport, logistics and delivery companies, for the management of shipments.
- Financial institutions and payment service providers, for the management of payments and refunds.
- Technology service providers required for the operation, maintenance and security of the Website and its communications.
- Administrative, accounting, tax or legal service providers.
- Public authorities, courts, tribunals and competent authorities, where there is a legal obligation or a valid request.
Providers processing personal data on behalf of PLAY, S.A. must use them solely to provide the contracted services and in accordance with PLAY, S.A.’s instructions and applicable law.
8. Rights of data subjects
The user may exercise the following rights:
- Access: to find out whether PLAY, S.A. processes their personal data and to obtain information about such processing.
- Rectification: to request the correction of inaccurate or incomplete data.
- Erasure: to request the deletion of data where the legal requirements are met.
- Restriction: to request that the processing of data be restricted in certain circumstances.
- Objection: to object to the processing of data where the circumstances provided by law apply.
- Data portability: to receive the data provided in a structured, commonly used and machine-readable format, where legally applicable.
- Withdrawal of consent: to withdraw previously given consent at any time, without affecting the lawfulness of processing carried out before its withdrawal.
To exercise these rights, the user may send a request to:
PLAY, S.A.
Reference: Data protection
Pol. Ind. Riera de Caldes, Ronda Boada Vell, 6
08184 Palau-solità i Plegamans, Barcelona, Spain
Email: protecciondedatos@play.es
The request must indicate the right to be exercised and the data to which the request relates.
Where there are reasonable doubts about the identity of the person making the request, PLAY, S.A. may request the additional information strictly necessary to verify their identity.
The user may also lodge a complaint with the Spanish Data Protection Agency through its official website: www.aepd.es.
9. Third-party data
Where the user provides personal data relating to another person, the user must ensure that they are authorised to do so and that the data are relevant and necessary for the requested action.
The user must inform that person about the disclosure of their data to PLAY, S.A. where legally required.
10. Minors
Purchases made through the Website are restricted to persons over eighteen years of age who have sufficient legal capacity to enter into contracts.
Minors must not provide personal data through the Website without the involvement or authorisation of their parents or legal representatives where such authorisation is required.
11. Data security
PLAY, S.A. has adopted appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss or alteration, as well as against unauthorised access, disclosure or processing.
These measures will be reviewed where necessary, taking into account the nature of the data and the risks of processing.
12. Links to third-party websites
The Website may contain links to pages or services managed by third parties.
PLAY, S.A. does not control the processing of data carried out by those third parties. Before providing personal data on an external page, the user should consult its corresponding privacy policy.
13. Cookies
The use of cookies and similar technologies is governed by the Cookie Policy.
14. Changes to the Privacy Policy
PLAY, S.A. may update this Privacy Policy where necessary to adapt it to legal, technical or processing-related changes.
The applicable version will be the version published on the Website at any given time.
15. Contact
For any enquiry concerning this Privacy Policy or the processing of personal data, the user may write to:
